Appointment & Office Policies

To ensure your dental appointment at Shawnessy Smiles is as pleasant as possible, please take a moment to familiarize yourself with our appointment and office policies and procedures. If you have any questions, please feel free to contact us at (403) 254-1124 or speak to us on the day of your dental appointment with us.

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We also extend the option of direct billing (also called assignment) for special considerations. However, your insurance company must accept this service.

Please understand that it is your responsibility to keep track of your upcoming dental appointment. As a courtesy, we send out reminder emails to you 2-3 weeks before a requested appointment and make confirmation calls or send text reminders before all appointments. Although we will make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.

If you are unable to keep your scheduled appointment, we will require 2 business days’ notice per appointment to avoid a missed appointment fee of $50. Unfortunately, should any patient be more than 10 minutes late we will not be able to provide treatment that day. Please ensure you are aware of all the appointments you make with our office, so that you and other patients receive dental care in a timely matter.

There are many times when our patients require urgent or emergency treatment and therefore require an appointment as soon as possible. Â When patients give the clinic advance notice to rebook a scheduled appointment, this time, can, in turn, be allocated to those patients in need of urgent treatment. In this way, the clinic can best serve the needs of ALL patients.

At Shawnessy Smiles, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of dental and overall well-being.